DI E M. Privacy Policy

This Privacy Policy explains how DI E M. (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our brand. We are committed to maintaining the privacy and security of your information and ensuring that your data is handled responsibly.

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, time zone, and basic technical data. As you browse, we may also collect information about the pages you view, the products you interact with, and how you navigate the site. This information helps us improve the performance, functionality, and overall experience of our website.

When you make a purchase or attempt to make a purchase, we collect the information you provide, such as your name, billing address, shipping address, payment details, email address, and phone number. This information is used to process your order, communicate with you, fulfill your purchase, and maintain accurate records. We may also use this information to detect and prevent fraud or unauthorized activity.

We use your personal information to operate our business, fulfill orders, provide customer support, and communicate with you about your account or purchases. We may also use your information to send updates, announcements, or marketing communications if you choose to receive them. You may opt out of marketing emails at any time.

Your information may be shared with trusted third‑party service providers who assist us with payment processing, shipping, analytics, website hosting, and other operational functions. These partners only receive the information necessary to perform their services and are required to protect your data. We do not sell or rent your personal information to third parties.

We take reasonable precautions to protect your information from loss, misuse, or unauthorized access. While no online system is completely secure, we implement industry‑standard safeguards to protect your data. If you create an account, you are responsible for maintaining the confidentiality of your login information.

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that information has been collected from a minor, we will take steps to remove it promptly.

You have the right to access, update, or request deletion of your personal information. If you would like to make a request or have questions about how your data is handled, you may contact us at any time. We will respond within a reasonable timeframe.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with an updated revision date. By continuing to use our website, you acknowledge and accept the terms of the most recent version of this policy.

If you have questions about this Privacy Policy or how your information is used, you may contact us at: diem@diemessentials.com

At DI E M., we want you to feel confident in every purchase. If something isn’t right, we’re here to help. We accept returns within 14 days of delivery for unworn, unwashed items in their original condition with tags attached. Once we receive and inspect your return, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. If you received a defective item, please contact us within 7 days of delivery with photos so we can assist you promptly. Items that show signs of wear, washing, deodorant, makeup, fragrance, or damage not caused by a manufacturing defect are not eligible for return.

Final sale items are not eligible for return or exchange. Exchanges may be offered if the requested item is in stock at the time your return is processed. If an exchange is not available, a refund will be issued instead.

To begin a return or ask a question about your order, you may contact us at diem@diemessentials.com. We’re here to help and want to ensure you have a smooth experience with every DIEM. piece.

At DI E M., we work to ensure that every order is processed and shipped with care. Once your order is placed, please allow a short processing period for your items to be prepared. Orders are typically processed within 1–3 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been shipped, along with tracking information so you can follow your package as it moves through the carrier’s network.

Shipping times vary depending on your location and the carrier’s delivery schedule. While most orders arrive within the estimated timeframe provided at checkout, delays may occur due to weather, carrier volume, or other factors outside of our control. DIEM. is not responsible for carrier delays, lost packages marked as delivered, or incorrect shipping information provided at checkout. If an issue arises, we will do our best to assist you in resolving it with the carrier.

Please ensure that your shipping address is accurate at the time of purchase. We are unable to make changes once an order has been processed. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping fees may apply.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will review the situation and work with you to make it right. Our goal is to ensure that every DIEM. piece reaches you in perfect condition.

For any questions regarding your shipment or delivery, you may contact us at diem@diemessentials.com. We’re here to help and want your experience with DIEM. to be smooth from checkout to arrival.

These Terms of Service govern your use of the DI E M. website and any purchases made through our store. By accessing our site or placing an order, you agree to be bound by these terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree with any part of these terms, you should discontinue use of the site.

When you make a purchase through our store, you agree to provide accurate, complete, and current information for all orders. You also agree to promptly update your account and order details so we can complete your transactions and contact you as needed. We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, or inaccurate information.

All products offered on our website are subject to availability. We may limit quantities, discontinue items, or update product details at any time without notice. Prices may change without prior notice, and we are not responsible for typographical errors, pricing inaccuracies, or delays caused by third‑party carriers or service providers. We make every effort to display product colors and details accurately, but we cannot guarantee that your device will reflect colors with perfect precision.

You agree not to use our website for any unlawful or unauthorized purpose. This includes interfering with the site’s functionality, attempting to access restricted areas, or using automated tools to collect data. We reserve the right to restrict access to the site or terminate your use of our services if we believe you have violated these terms or engaged in harmful behavior.

All content on the DIEM. website, including text, images, branding, and design elements, is the property of DIEM. and may not be copied, reproduced, or distributed without written permission. Your use of the site grants you no rights to our intellectual property.

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date. By continuing to use the site after changes are posted, you accept the updated terms.

If you have questions about these Terms of Service or need assistance with an order, you may contact us at diem@diemessentials.com. We are here to help and want your experience with DIEM. to be smooth and reliable.